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Stop treating your list like a cash machine you can just hammer. We build data-backed retention systems that turn first-time buyers into lifetime profit drivers.
Most agencies think "retention" means spamming your list with generic promos until people unsubscribe.
We treat Email & SMS as a profit ecosystem. From acquisition efficiency to VIP nurturing, we architect campaigns that respect the customer journey delivering the right message when it actually converts.
We don’t just design pretty emails. We take over your entire Klaviyo & SMS infrastructure to drive tangible movement in LTV.
Every 90 days, we align a broader strategy around your commercial goals whether that’s clearing stock, launching new lines, or increasing AOV.
The lifeblood of retention. We build, test, and optimize automated flows weekly to capture the "low hanging fruit" you’re currently missing.
Monthly calendars executed with precision. We handle copy, design, and segmentation to ensure your list is nurtured, not exhausted.
Deep-dive reporting on LTV, cohorts, and attribution. We link owned media efforts back to actual profitability.
Moving from Mailchimp or starting fresh? We ensure your technical foundation is spotless for maximum deliverability.
Direct-response channels that cut through the noise. We build compliant, high-converting SMS flows that work alongside your emails.
Different stages of the customer lifecycle require different psychological triggers. We build them all.
First impressions matter. We turn sign-ups into first-time buyers without giving away the farm on discounts immediately.
The sale isn’t the end. We reduce buyer's remorse and prime the customer for that critical second order.
Clean your list automatically. We re-engage dormant customers and safely remove those who hurt your deliverability.
Your top 20% of customers drive 80% of profits. We treat them like royalty with exclusive flows that maximize LTV.
Recover lost revenue with high-intent reminders that feel helpful, not annoying.
Your top 20% of customers drive 80% of profits. We treat them like royalty with exclusive flows that maximize LTV.
We analyze your current Klaviyo setup to identify immediate "money on the table" opportunities and deliver a 20-minute video breakdown.
We build a 90-day roadmap aligned with your acquisition channels to ensure every ad dollar works harder.
We design, write, and build. Then we test. From subject lines to send times, we iterate weekly based on data, not feelings.
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Book your free audit and we’ll give you a comprehensive analysis of your Klaviyo accounts performance.
No, we solely operate on owned media channels.
We work with DTC Brands above $5M+ per year in revenue who are looking to improve their customer retention.
We do offer month-to-month services but our typical arrangement is a 2-month contract followed by a simple 30 day notice period.
Our onboarding takes roughly 7-10 days before our first emails are ready to deploy.
You work directly with a dedicated Strategist & Account Manager.
Day-to-day communication is done via Slack, with fortnightly/monthly calls done via Video call.
We focus on the entire picture of Retention. From cohorts to patterns in LTV, our goal is to link your efforts across owned media channels back to tangible movements in your customer retention. Most agencies focus on one or the other; they either only care about the email campaigns you send, or get caught in strategy but never actually build. We're here to do both.
A retention marketing agency designed to help DTC brands
make more profit per customer they acquire.
