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Our flagship service. We become your dedicated retention department. Designed for brands with complex needs such as Subscription programs, Loyalty Programs, or omni-channel customer experiences.
As your brand scales, a standard welcome series and abandoned cart flow won't sustain growth. Managing subscriptions, VIP tiers, predictive replenishment, and cross-channel journeys requires a dedicated, full-stack team.
We step in as your in-house retention department. We take complete ownership of your owned media architecture, plugging the leaks in your customer lifecycle and engineering predictable, compounding revenue.
We manage the entire ecosystem, from high-level strategy to pixel-perfect execution across your tech stack.
We map out the entire customer journey, identifying drop-off points and creating tailored interventions for subscriptions, loyalty tiers, and replenishment cycles.
Seamless integration of Email, SMS, Push, and direct mail. We ensure your brand speaks with one cohesive, high-converting voice across all touchpoints.
Deep integrations with Recharge or Skio to reduce churn, handle dunning, and drive subscription upgrades.
Gamified tiers and exclusive access flows using Yotpo or LoyaltyLion to reward your top 20% of buyers.
Continuous optimization of subject lines, send times, and creative layouts to squeeze every drop of ROI.
Beyond basic open rates. We provide custom dashboards tracking LTV, cohort retention, and true profit.
Going beyond the basics. We build sophisticated architectures for mature brands.
Using data modeling to identify customers about to churn and intervening before they do.
Timing reminders based on individual consumption habits rather than generic 30-day delays.
Segmenting new leads by acquisition source (e.g., TikTok vs. Search) and personalizing the onboarding.
Moving one-time buyers to subscribers, and increasing the AOV of existing active subscribers.
Recover lost revenue with high-intent reminders that feel helpful, not annoying.
Aggressive reactivation campaigns for dormant buyers, paired with strict list hygiene to protect deliverability.
We map your entire current setup—from Klaviyo to your tech stack (Shopify, Recharge, Yotpo)—identifying immediate revenue leaks.
We present a quarterly roadmap detailing every campaign, flow overhaul, and A/B test we will execute to hit your commercial targets.
Our pod (Strategist, Designer, Copywriter, Tech) takes over. We build, deploy, monitor, and optimize. You just watch the LTV grow.
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Book your free audit and we’ll give you a comprehensive analysis of your Klaviyo accounts performance.
No, we solely operate on owned media channels.
We work with DTC Brands above $5M+ per year in revenue who are looking to improve their customer retention.
We do offer month-to-month services but our typical arrangement is a 2-month contract followed by a simple 30 day notice period.
Our onboarding takes roughly 7-10 days before our first emails are ready to deploy.
You work directly with a dedicated Strategist & Account Manager.
Day-to-day communication is done via Slack, with fortnightly/monthly calls done via Video call.
We focus on the entire picture of Retention. From cohorts to patterns in LTV, our goal is to link your efforts across owned media channels back to tangible movements in your customer retention. Most agencies focus on one or the other; they either only care about the email campaigns you send, or get caught in strategy but never actually build. We're here to do both.
A retention marketing agency designed to help DTC brands
make more profit per customer they acquire.
